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Need to contact BS Marson to ask a question or book a test drive or service appointment? Simply complete the enquiry form on this page. Once we’ve received your submission, we’ll get back to you as swiftly as possible.

Alternatively, feel free to visit our Deansgate Garages, Keele Road, Newcastle-under-Lyme, Staffordshire showroom – we’re open seven days a week. Or give us a call on 01782 622141 or use Live Chat during normal business hours.

Don’t forget to follow us on Facebook and X and subscribe to us on YouTube to keep up to date with our budget-friendly offers, dealership news and the latest Fiat developments.

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GENERAL FAQs

If you haven't found the answers you're looking for within our site, then hopefully the list below will help you. If you still can't find the answer to your question, then please don't hesitate to contact us.

Buying Online

How can I purchase a car online from BS Marson?
Visit our website, browse our new or used car inventory, consider our flexible financing and trade-in options, and choose a Click & Collect solution that suits you. Finally, apply online. Once you’ve done that we’ll soon be in touch.

Do you offer Click & Collect options?
Yes, we provide home delivery and in-branch pickup solutions – when purchasing your car, please choose your preferred option during the checkout process.

Do you offer financing solutions?
Yes, flexible financing options are available; you can apply during the purchasing process. If you have any questions, our team will be more than happy to assist you.

Valuations

Can I get my car valued at BS Marson?
Certainly, feel free to take advantage of our free valuation service whenever you wish.

Is your car valuation service accurate?
Our online valuation tool provides a preliminary estimate, based on the information you provide and current market data. Our final, in-person valuation takes place when you choose to proceed with selling or part-exchanging your vehicle.

How long does a car valuation take with BS Marson?
An online valuation takes a matter of seconds; an in-person valuation typically takes no more than 30 minutes.

Feedback and Complaints

How can I provide feedback about my experience at BS Marson?
Please provide feedback by completing our online contact form, by calling us on 01782 622141, or speaking to us via Live Chat.

How do I file a complaint with BS Marson?
If you have a complaint, we will of course do everything we can to resolve the situation – please call us on 01782 622141. Alternatively, complete our online contact form or speak to a member of our team via Live Chat during normal business hours.

How long does it take to resolve a complaint?
We aim to resolve complaints within seven working days – we’ll keep you updated during this time.

Here to help
Whatever your enquiry, we’re here to assist you in any way we can – we look forward to hearing from you soon.