Here at BS Marson in Newcastle-under-Lyme, we take great pride in being able to offer our customers nothing but the very best service. Whether you’re shopping for a new or used Fiat vehicle with us, or are taking advantage of the expertise of our aftersales team, we aim to offer you the same warm welcome and friendly advice that make your visit worthwhile.
As such, it’s important to us that our customers are able to provide valuable feedback in order to help us refine the level of support we offer. Whether it’s through Google, Facebook, or even Car Gurus, we actively encourage all visitors to provide us with an honest appraisal of their experience. This not only enables others to determine whether they’d like to pay a visit to our Staffordshire-based dealership themselves, but also helps the team identify what we’re doing right and, even more crucially, where improvements can be made.
On this page, you’ll be able to see a selection of some of the most recent reviews left by our customers. Take a look through the reviews today and feel free to leave one of your own in order to help us refine our service and help make your next visit to BS Marson more rewarding than ever.
"I'm a Hospice Community nurse at the dougie mac and without Andy doing what he did for me, I wouldn't have been able to go to work yesterday. I am so so so grateful. You are an incredible company and I was so stressed but because of you all, I was able to work and see my patients. Thank you." - Tracey Benbow, 5/5 star rating
"I would very much like to say thank you to all the Service staff and John Lloyd for helping out yesterday. As per usual the professionalism and helpful attitude was really appreciated. Additionally the vehicle on return had been washed and cleaned. Fabulous. These little things help to turn a good customer experience to an exceptional one. Stay safe, take care and looking forward to our next vehicle on its arrival!" - Timothy Owen, 5/5 star rating
"Just a big thank you to your team for excellent service yesterday regarding fixing the handbrake issue on my daughter's Punto. Even the courtesy car had been pre-warmed, as it was frosty. Particularly wanted to mention Oliver, who offered to remove the dent in the bumper and did so! What a star, above and beyond expectations. Will be returning shortly to have my 500 serviced" - Jo Robinson, 5/5 star rating
"On my way home to Crewe, my car developed a front wheel puncture. I walked across to the showroom and asked the young man there if someone could help me, and he kindly said he would come and take a look. I must have looked like a really tired old man by this time, because the young man told me to go and get myself a coffee from the showroom and he would finish putting my spare on. When I returned the job was completed and everything was placed into the boot of my car. I would like to thank him sincerely for his help and kindness." - Peter Cundy, 5/5 star rating
"Brilliant... A lovely dealership, friendly approachable, a nice experience, good prices too plus free delivery to your door. BS Marsons have been going years because they know what to do when it comes to selling cars and looking after you." - Douglas Johnson, 5/5 star rating
"This is a well-known, long-established, family garage business and one which both my now long-deceased father and I have bought cars from since the 1970s. Over the years I have got to know many of the long-serving members of staff who work there really well, especially John (Lloyd) and Adrian.They are always pleased to see returning customers, whom they greet more as friends, even if we don't always buy a car!
"This is a garage well with visiting with an excellent range of vehicles, both new and used, with some really excellent deals often available." - Bruce Haycock, 5/5 star rating
"My family have been coming here since I was knee high to a grasshopper so it was the first place I thought about when I was time to buy my own car. I’ve had two Fiat 500s in the last 6 years thanks to John Lloyd using the PCP scheme. I have a service plan and they do my MOT. Never had a problem. Always great communication and professional job. They can be pricey with some things such as new tyres but at least you know you’re getting it done well." - Victoria Haynes, 5/5 star rating
"Can't thank John enough for how he looked after me for the sale of my new 500. I totally love it even had flowers in the boot for my mum. I was so looked after I honestly can't thank you all enough for my car. She is now sat on my drive and I'm so proud to be the owner of a brand new car." - Katie Waby, 5/5 star rating
"I've never owned a Fiat, but have always had my cars repaired at Marsons (dating back to 2004). I've always found their prices to be fair, the labour to be spot on and the communication to the customer fantastic, for these reasons, ill continue to go back." - Matthew Simpson, 5/5 star rating
"I called in, staff were very friendly and extremely helpful with helping me out and advising me with a problem with my Kia." - Gary Bennett, 5/5 star rating
"Picked up my new Fiat 500x this evening. I'm a returning customer who would gladly recommend the BS Marson team for their excellent service and for going that extra mile for their customers. I love my car but I have to say the Team make the whole experience! ( and the hot chocolates are amazing x) thank you all so much.. see you soon to sort out our soon to be new driver in our family." - Catherine Homer, 5/5 star rating
"Helpful and very polite. Would advised anyone to go there. Most honest, helpful car sales and after care." - Colette Latham, 5/5 star rating
"Everyone is so friendly and happy to help! A big thank you to Tom, who made the experience of buying my car so special! My lovely pink fiat 500 was wrapped up waiting for me to reveal, serviced and clean like new! Tom even gave me pink key covers as a gift which he had transported from Europe! He helped me with all the paperwork that I needed to complete and really cared about his customers! Thank you Tom, would really recommend this garage and would not go anywhere else for a new car now!!" - Amy Jane, 5/5 star rating
"This is my 9th year of being a Marson's customer and I can't imagine buying a car from anywhere else. From brand new Puntos to second hand Bravos, whatever I've needed from a car at that time, they've helped me out and the cars have always been excellent. This time I needed to downsize and the obvious choice was a 500. My parents have been buying from Marson's for longer than me and their past two new cars have been 500s. They've even travelled all over Europe in them so I knew I was making a good choice sticking with a Fiat. The customer service has always been top notch and this time I dealt with Nathan who was more than helpful in finding the right car and right deal for me. I can't wait to see where my new 500 will take me… I'm hoping for Disneyland again!! Thank you, guys, you're awesome!" - Antonia Graham, 5/5 star rating
"Really friendly and very helpful guys would fully recommend." - Terry Roberts, 5/5 star rating
"Helpful without pressure gave me a good deal." - Selwyn Mason, 5/5 star rating
"Great after sales not too pushy but instantly knows what your looking for great service." - Christine Foster, 5/5 star rating